Today's competition in the safety grating industry has changed from "commodity competition" to "service competition". Therefore, it is very important for safety grating manufacturers to improve their service awareness. Only by improving the staff's service awareness can the service level be truly improved. The service consciousness of safety grating manufacturers has a great influence on the behavior of customers. Only by having an active service consciousness at work and showing it with the behaviors favored by customers can we win more and more customers.
Establish a customer-oriented service idea
What will enterprises fight for in the future? fight for service!
The marketing concept of Chinese enterprises has gone through four periods:
① The production concept of "the emperor's daughter is not worried about getting married";
② The product concept of "the fragrance of wine is not afraid of deep alleys";
③The promotion concept of "good goods must be yelled frequently";
④ The service concept of "customer-centric and requirement-oriented".
The current service marketing concept is compared with the traditional marketing concept. The difference is that the focus of safety grating manufacturers is not to discuss what products to produce, but to study the customer's requirements; not to discuss the cost of the product, but to focus on the customer's purchase cost; not to discuss and develop What kind of promotional activities, but to find ways to enhance the discussion with customers; not to discuss how to create distribution channels, but to consider the convenience of customers to buy. Traditional marketing is profiting through sales, while service marketing is profiting through customer satisfaction. The goal of safety grating manufacturers is to make profits. More and more companies feel that the real profit model of the company should be to continuously create value for customers. Therefore, excellent companies claim to be service-oriented companies.
In the face of stimulating industry competition, more and more safety grating manufacturers are beginning to pay attention to customer service, taking customer first as a key service idea, to proactively approach customers, and to focus on customer requirements and interests to maximize customer satisfaction. Claim. Therefore, service has become an important manifestation of the competitiveness of safety grating manufacturers.